How much will my colour actually cost?
We cannot tell you properly over the phone, because the answer depends on your length, your density and what is already sitting on your hair. What we can promise is that you get the number at the consultation, before anything is mixed, and that the number does not move afterwards unless you ask for something different in the chair.
Do I really need a patch test?
Yes, for your first colour with us, and again if it has been more than six months since your last one here. It goes behind the ear, takes two minutes, and has to happen at least 48 hours ahead. A reaction to colour is rare and genuinely serious, so this is the one thing we will not bend on.
How far ahead do I need to book?
Cuts are usually easier to place than colour, and Saturdays go first. Colour appointments are longer, so they need more planning. If you are flexible on the day, tell us in the form and we will offer you whatever has opened up, including cancellations.
What if I do not like it?
Tell us within seven days and come back in. We will adjust the cut or the tone at no charge. It is a normal part of the work, particularly with a new client, and we would much rather do that than have you live with it or fix it at home.
Can I bring a photo?
Please do, and bring more than one. It is also worth bringing a photo of something you do not want, because "not this" is often clearer than "something like this". We will be straight with you about which parts of a photo will translate to your hair and which will not.
Do you take walk ins?
If there is a gap, yes, and a fringe trim we can almost always fit in. Anything longer than a dry trim is better booked, because we hold the chair for the whole appointment rather than overlapping clients.
What products do you use?
Professional colour and care lines, chosen per service rather than one brand for everything. We write down exactly what went on your hair and keep it on file, so the result can be repeated whether or not you see the same stylist next time. Ask at the chair and we will show you the bottle.
Are children welcome?
Yes, for haircuts and as company. First haircuts are a nice thing to do here and you are welcome to sit in the chair and hold them. For long colour appointments it is easier on everyone if you can come without them.